Chip Moeser

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With increasing frequency, employees (called "crewmembers") at JetBlue Airways are being asked to fulfill some of their training requirements online. The aviation industry is policy-intensive, and airline employees - everyone from flight attendants, to pilots, to customer service and ground crew personnel - are required to update their training each year on certain regulatory topics. To meet these requirements, JetBlue employs a blend of classroom instruction, on-the-job training, and eLearning. eLearning fits into the overall training strategy at JetBlue for a number of reasons. First, tracking of course completion and online exams aids in the accuracy and efficiency of training records, which are required and periodically requested by the Federal Aviation Administration (FAA). Second, as JetBlue continues to grow, eLearning will help the company scale its trainin... (more)